1. VABENE:12 month guarantee from the date of purchase for all constructing defects. and agree to repair or replace any defective part without charge. We reserve the right to replace the product with like grade and quality. this warranty does not cover. (1) batteries; (2) damage to crystal, bracelet, strap, attachments and/or battery resulting from accident, misuse or abuse, lack or reasonable care or damage occurring to shipment; (3) repair services performed by an unauthorized repair service. No responsibility is assumed for any special, incidental, or consequential damages. No other warranty, written or oral is authorized.
2. RENATO: 5yr. warranty offered by Renato Collezioni against defects in materials & workmanship from date of purchase and agree to repair or replace any defective part without charge. We reserve the right to replace the product with like grade and quality. This warranty does not cover. (1) batteries; (2) damage to crystal, bracelet, strap, attachments and/or battery resulting from accident, misuse or abuse, lack or reasonable care or damage occurring to shipment; (3) repair services performed by an unauthorized repair service. No responsibility is assumed for any special, incidental, or consequential damages. No other warranty, written or oral is authorized.
3. Ritmo Mundo: 2yr. warranty offered by Ritmo Mundo against defects in materials & workmanship from date of purchase and agree to repair or replace any defective part without charge. We reserve the right to replace the product with like grade and quality. This warranty does not cover. (1) batteries; (2) damage to crystal, bracelet, strap, attachments and/or battery resulting from accident, misuse or abuse, lack or reasonable care or damage occurring to shipment; (3) repair services performed by an unauthorized repair service. No responsibility is assumed for any special, incidental, or consequential damages. No other warranty, written or oral is authorized.
4. Quadtec: 2yr. warranty offered by Equitime inc. against defects in materials & workmanship from date of purchase and agree to repair or replace any defective part without charge. We reserve the right to replace the product with like grade and quality. This warranty does not cover. (1) batteries; (2) damage to crystal, bracelet, strap, attachments and/or battery resulting from accident, misuse or abuse, lack or reasonable care or damage occurring to shipment; (3) repair services performed by an unauthorized repair service. No responsibility is assumed for any special, incidental, or consequential damages. No other warranty, written or oral is authorized.

RETURN/EXCHANGE POLICY

We hope your PRANA GIOIA watch purchase has exceeded your expectations. However, if you would prefer an exchange or full refund, we will gladly exchange, credit or refund your purchase of any unworn watch returned within 30 days of the shipping date, excluding shipping, insurance & handling charges. All items must be unworn and in their original packaging.
All returns and or exchanges must receive a return authorization number before it can be submitted. Any item received without prior authorization will be rejected and returned to shipper at shipper’s expense. A return authorization number may be obtained by contacting the corporate office via phone, fax or email.
Watches must be returned unworn in Sellable condition and in their original packaging within 30 days of the shipping date, and must include the original packing slip. To return by mail, please send prepaid via UPS, FedEx or insured USPS. We will not accept any packages without a return name and address.
Turnaround time is not guaranteed. Allow 2 weeks for processing. Certain restrictions apply. Please contact PRANA GIOIA Guest Relations at (212) 333-2085 for details.
PRANA GIOIA
AMPR Showroom
46 West 56th Street
3rd Floor
New York, NY
10019

Should you wish to return and/or exchange for new merchandise, please follow our instructions below:

• Contact Prana Gioia customer service at (212) 333-2085 for a Return Authorization Number.
• Items must be packaged properly to prevent damage in transit. Prana Gioia will not be responsible for any such damage. All returns are subject to inspection before credit will be issued. Returns will be rejected if actual condition of item is not as stated at time of return request. Using a strong corrugated carton or double boxing is recommended.
• To expedite your return/exchange, please display the return authorization number clearly on the exterior of the package and on all accompanied correspondences (packing slip etc).
• If your exchange order requires additional payment, please include a credit card number to be charged.
• For tracking and insurance purposes, it is important that you ship your package INSURED via UPS, FedEx or registered USPS. Be sure to insure the package for the full value of the item/s. Make sure to include a return address. We will not accept any packages without a return name and address.
• Ship the items by registered U.S. mail, fully insured for the value of the item.

The watch should not be exposed to high temperature of 110 degrees centigrade or above because the water resistant function will degenerate under high temperature as such.
For watch styles that are water resistant, Please be sure to screw down the crown of the watch so that it is firmly shut to avoid the entrance of moisture into the case. Water Damage due to improper care is not covered under warranty and Pranagioia will not be held responsible for such occurrence.

Thanks for shopping at Prana Gioia!

Prana Gioia reserves the right, in its sole discretion, to change any or all of the provisions in the above policies at any time.